Press and Industry Analysts Award Apptix Customer Service Silver in Best in Biz Awards 2011 Support Department of the Year

Herndon, VA (PRWEB) November 22, 2011

Apptix (OSE:APP) has been named the Silver award winner in the Support Department of the Year category in Best in Biz Awards, the only national business awards program judged by members of the press and industry analysts.

Apptix, the premier provider of hosted business communication, collaboration, and IT solutions, was honored for the success of their Customer Service and Support (CSS) department in providing customers with white glove dedication and support.

?We are proud that our professional, proactive Customer Service and Support team members have been recognized for the excellent work they do,? said David Ehrhardt, President & CEO of Apptix. ?This industry award mirrors the feedback we received in our recent customer satisfaction survey, in which our CSS representatives received the highest marks in professionalism, clarity, and knowledge for a third year in a row. They exemplify the dedication throughout Apptix to provide customers with outstanding products and services to help businesses stay connected.?

The award recognizes the CSS team?s unrelenting efforts to understand and address customer needs. This commitment to customer satisfaction has enabled Apptix to expand its presence within the more demanding mid-market and enterprise market segments while supporting major channel partners that serve small businesses. Apptix CSS has implemented multiple programs to capture customer feedback, including an annual customer survey of the entire user base, the use of social media, and the creation of a Customer Advisory Board. To provide more immediate information, Apptix has deployed a third-party tool to contact and survey customers immediately after every interaction with CSS. Apptix leverages this information to respond and adjust as necessary to globally address customer issues.

These activities have been instrumental in Apptix?s success: customer churn has dropped below industry-standard 1% per month; mid-market and enterprise customer percentage increased 100% year-over-year; and survey results identified an outstanding 94% positive customer feedback from 2010-2011. Apptix?s full-service CSS department is a key component of the exceptional overall experience customers receive from Apptix, along with a full suite of hosted services, a secure and reliable network, and an industry-best 100% uptime Service Level Agreement.

Best in Biz Awards 2011 were presented in more than 30 categories. More than 150 entries were received in this year?s awards program, from an impressive array of public and private companies from a variety of industries, sectors and regions. The companies that won gold, silver and bronze awards in this year?s program represent the best in American business.

Winners of Best in Biz Awards 2011 were determined by scores from a panel of high-caliber judges from top-tier business and technology publications, as well as analyst firms, including: Accounting Today, AllBusiness.com, ECT News Network, eWeek Channel Insider, Financial Times, Fox News, Hartford Business Journal, Insight Media, Kelsey Group, King Features Syndicate, Lab Reviews, Network World, PC Magazine, Portfolio, Puget Sound Business Journal, Tech.Blorge, Tech-Gaming, Techtalk and Wired. The 20 judges on this year?s panel boast more than 470 years of combined experience and have written for a combined total of more than 180 consumer, business, financial, trade and technology publications nationwide.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2011, visit: http://www.bestinbizawards.com/2011-winners.

About Apptix

Apptix (OSE: APP) is the premier provider of hosted business communication, collaboration, and IT solutions to business of all sizes ? from SOHO to Fortune 500 ? with particular expertise supporting legal, financial, healthcare, and telecom firms. A pioneer in the hosted services space, Apptix currently serves over 325,000 users around the world. Apptix?s comprehensive portfolio of Cloud solutions includes Microsoft Exchange email, VoIP, SharePoint, Web Conferencing, and Secure IM with Presence. Services are delivered over a highly reliable network leveraging best-in-class technology, housed in SAS 70-compliant data centers, and backed by U.S.-based 24/7 support. For more information, visit http://www.apptix.com.

About Best in Biz Awards

Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by established members of the press and industry analysts. Best in Biz Awards honors are conferred in two programs covering the U.S. and EMEA (Europe, Middle East and Africa), respectively. Any organization from any industry in the awards program?s region boasting demonstrated success can enter any of the more than 40 company, department or team, executive and product categories. Entries for Best in Biz Awards 2012 EMEA are currently being accepted from all companies based in or operating in Europe, Middle East or Africa, with an early entry deadline of Nov 30, 2011. For more information about the submission process and categories in both the U.S. and EMEA programs, please visit: http://www.bestinbizawards.com.

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Overtone, Inc. Introduces OpenMic GameVoice?the First Social Media Insights Report for the Video Game Industry

San Francisco, CA (PRWEB) March 10, 2010

Overtone?, Inc. a leading provider of integrated listening systems that deliver real-time customer intelligence to major consumer brand companies, today introduced OpenMic? GameVoice?, the first monthly video game industry report to analyze millions of consumer conversations from popular social media video game communities, providing actionable insights to marketers, producers, designers and retail category managers. Introductory three-month subscriptions to GameVoice are $ 1,999 (US) for a limited time.

?The days of snap judgments and knee-jerk reactions to a few gamers? online comments are over,? said Alex Lustberg, vice president of product marketing, Overtone, Inc. ?GameVoice delivers valuable information that goes beyond simple "buzz" to examine what is driving customer conversations in relation to sentiment, specific features, intent-to-buy, and other trends. With a sample size in the millions, GameVoice offers insights that are more representative than any other report on the video game industry.?

?For the first time in a single report, we give video game industry professionals what was formerly impossible to obtain -- an accurate and cost effective way of understanding what drives game success based on the voices of millions of passionate gamers,? Lustberg added.

GameVoice is developed using Overtone?s OpenMic, an advanced listening system that applies artificial intelligence and a text analytics engine to automatically "read" online comments and determine actionable insights. GameVoice provides an in-depth analysis of millions of online consumer comments every month from over 30 of the most popular social media video game communities such as IGN, GamesRadar, GameSpot and GameTrailers. GameVoice pinpoints and extracts significant topics, meaningful themes and sentiment for specific game titles, genres, publishers and platforms, and presents this data in an actionable and graphical format for video game industry professionals.

The monthly report will include over one hundred individual charts and analyses examining social media conversation about consoles, major publishers, genres, released and announced games, and retailers. For example, the February 2010 sample report of GameVoice provides Game Insights for Microsoft Xbox 360 Released Games with a platform volume of 445,069. The analysis of the 445,069 conversations showed that Mass Effect 2 and Call of Duty: Modern Warfare 2 garner more comments than any other released game, each with nearly four times as many comments as the next released game. The February release of Aliens vs. Predator comes in third, followed by Bayonetta and Bioshock 2. In terms of Intent to Buy, Call of Duty: Modern Warfare 2 leads Mass Effect 2 while Pure and Assassin?s Creed II ranked relatively high on the list. To see the sample report, visit http://www.gamevoicereport.com.

GameVoice is a New Source of Consumer Insights for Innovative Game Companies

Professionals in marketing, public relations, production/design, product marketing and retail category managers can benefit from the actionable insights that GameVoice offers. For marketing and public relations professionals, GameVoice helps test and validate campaign messaging, and measure the effectiveness of advertising, PR and other marketing investments.

For producers and designers, GameVoice provides granular consumer insights about specific games that will aid in decision making regarding the development of a franchise or next generation game titles. GameVoice identifies where a product ranks within its category or genre and reveals the trends and sentiment around specific game attributes (e.g., graphics, storyline, audio, etc.)

For product marketers, GameVoice provides mission critical information to help maximize the effectiveness of launch activities. The report presents timely and accurate consumer insights in relation to specific platforms, genres, and games to inform positioning and launch strategies. In addition, GameVoice lets marketers determine ?share of voice? versus competitors and measure the effectiveness of a launch.

Finally, for retail category managers, GameVoice enables them to understand consumers? purchase intent for current and upcoming titles, strategically assess SKU placement across sales channels, and understand the various sub-groups of the total audience to create targeted retail campaigns. With GameVoice, retailers are more easily able to identify emerging sales trends and gain competitive intelligence about where consumers are purchasing video games.

How to Purchase a GameVoice Subscription for $ 1,999

For a limited time, a three month subscription to GameVoice can be purchased at 50 percent off of the regular price. A three month subscription, normally selling for $ 3,999 (US), is now $ 1,999.

To purchase a subscription at the introductory rate or to download a sample copy of the report, please visit http://www.gamevoicereport.com . Custom insights reports are available for a more detailed look at specific games, industry trends, date or topic specific analysis, etc.

About Overtone, Inc.

Overtone, Inc. delivers real-time customer intelligence to many of the world?s leading consumer brand companies including Microsoft, Yahoo!, eHarmony, and Continental Airlines. Overtone?s OpenMic integrated listening system extracts actionable intelligence from unstructured customer-generated content. Overtone is funded by top-tier venture capital firms Dolphin Equity Partners and ABS Ventures. For more information, visit http://www.overtone.com.

Media Contact: Stephanie Aldrete, Overtone, Inc. , Email: saldrete(at)overtone(dot)com; Phone: 415.814.0495.

Overtone, GameVoice and OpenMic are trademarks of Overtone, Inc. All other company names and product names are properties of their respective owners.

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