Press and Industry Analysts Award Apptix Customer Service Silver in Best in Biz Awards 2011 Support Department of the Year

Herndon, VA (PRWEB) November 22, 2011

Apptix (OSE:APP) has been named the Silver award winner in the Support Department of the Year category in Best in Biz Awards, the only national business awards program judged by members of the press and industry analysts.

Apptix, the premier provider of hosted business communication, collaboration, and IT solutions, was honored for the success of their Customer Service and Support (CSS) department in providing customers with white glove dedication and support.

?We are proud that our professional, proactive Customer Service and Support team members have been recognized for the excellent work they do,? said David Ehrhardt, President & CEO of Apptix. ?This industry award mirrors the feedback we received in our recent customer satisfaction survey, in which our CSS representatives received the highest marks in professionalism, clarity, and knowledge for a third year in a row. They exemplify the dedication throughout Apptix to provide customers with outstanding products and services to help businesses stay connected.?

The award recognizes the CSS team?s unrelenting efforts to understand and address customer needs. This commitment to customer satisfaction has enabled Apptix to expand its presence within the more demanding mid-market and enterprise market segments while supporting major channel partners that serve small businesses. Apptix CSS has implemented multiple programs to capture customer feedback, including an annual customer survey of the entire user base, the use of social media, and the creation of a Customer Advisory Board. To provide more immediate information, Apptix has deployed a third-party tool to contact and survey customers immediately after every interaction with CSS. Apptix leverages this information to respond and adjust as necessary to globally address customer issues.

These activities have been instrumental in Apptix?s success: customer churn has dropped below industry-standard 1% per month; mid-market and enterprise customer percentage increased 100% year-over-year; and survey results identified an outstanding 94% positive customer feedback from 2010-2011. Apptix?s full-service CSS department is a key component of the exceptional overall experience customers receive from Apptix, along with a full suite of hosted services, a secure and reliable network, and an industry-best 100% uptime Service Level Agreement.

Best in Biz Awards 2011 were presented in more than 30 categories. More than 150 entries were received in this year?s awards program, from an impressive array of public and private companies from a variety of industries, sectors and regions. The companies that won gold, silver and bronze awards in this year?s program represent the best in American business.

Winners of Best in Biz Awards 2011 were determined by scores from a panel of high-caliber judges from top-tier business and technology publications, as well as analyst firms, including: Accounting Today, AllBusiness.com, ECT News Network, eWeek Channel Insider, Financial Times, Fox News, Hartford Business Journal, Insight Media, Kelsey Group, King Features Syndicate, Lab Reviews, Network World, PC Magazine, Portfolio, Puget Sound Business Journal, Tech.Blorge, Tech-Gaming, Techtalk and Wired. The 20 judges on this year?s panel boast more than 470 years of combined experience and have written for a combined total of more than 180 consumer, business, financial, trade and technology publications nationwide.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2011, visit: http://www.bestinbizawards.com/2011-winners.

About Apptix

Apptix (OSE: APP) is the premier provider of hosted business communication, collaboration, and IT solutions to business of all sizes ? from SOHO to Fortune 500 ? with particular expertise supporting legal, financial, healthcare, and telecom firms. A pioneer in the hosted services space, Apptix currently serves over 325,000 users around the world. Apptix?s comprehensive portfolio of Cloud solutions includes Microsoft Exchange email, VoIP, SharePoint, Web Conferencing, and Secure IM with Presence. Services are delivered over a highly reliable network leveraging best-in-class technology, housed in SAS 70-compliant data centers, and backed by U.S.-based 24/7 support. For more information, visit http://www.apptix.com.

About Best in Biz Awards

Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by established members of the press and industry analysts. Best in Biz Awards honors are conferred in two programs covering the U.S. and EMEA (Europe, Middle East and Africa), respectively. Any organization from any industry in the awards program?s region boasting demonstrated success can enter any of the more than 40 company, department or team, executive and product categories. Entries for Best in Biz Awards 2012 EMEA are currently being accepted from all companies based in or operating in Europe, Middle East or Africa, with an early entry deadline of Nov 30, 2011. For more information about the submission process and categories in both the U.S. and EMEA programs, please visit: http://www.bestinbizawards.com.

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Related Sharepoint 2010 Press Releases

Overtone?s GameVoice Report Reveals Surprising New Customer Insights from Online Conversations in July

San Francisco, CA (PRWEB) August 23, 2010

It will come as no surprise to video game consumers that the upcoming game Halo: Reach, published by Microsoft Game Studios, leads in volume of online conversations about new games within popular social media video game communities, but it may come as a surprise to game publishers that it was mentioned over three times as often as Call of Duty: Black Ops in the month of July. In addition to upcoming game data, the most recent issue Overtone?, Inc.?s GameVoice? video game industry report reveals top line rankings of 300+ video games, consoles, publishers, genres, retailers, and other hot topics and summarizes consumer sentiment and volume across these categories providing insight into millions of social media conversations.

The 30+ page July 2010 report compiled from comments in video game forums and message boards, offers several valuable insights including:

????Platform Insights: The Sony Playstation 3 generated the highest conversation volume of any platform with over 73,000 comments . Microsoft Xbox 360 followed with 62,000 comments surpassing the PS3 in daily comments on July 21, 2010, when the Medal of Honor beta version went live on Xbox. The Nintendo Wii rounded out third place with almost 34,000 comments, followed by the Sony PSP and the Nintendo DS. The not yet released Nintendo 3DS, announced in June, had a decrease in comments in July to 6,462.

????More Platform Insights: Although Nintendo?s DS and 3DS platforms are lowest in terms of total comment volume, the handheld devices rank highest in positive sentiment. The Xbox 360 and Sony PS3 rank the lowest in the sentiment index.

????Publisher Insights: Electronic Arts (EA) leads in online conversation volume with over 26,000 comments focused primarily around EA developer BioWare?s Dragon Age franchise and the upcoming Medal of Honor game.

????Released Game Insights: With over 32,000 comments, Call of Duty: Modern Warfare 2 is the most talked about game in the month of July. Battlefield: Bad Company 2 is the second most talked about released game with about half as many online comments, and Red Dead Redemption, which led the conversation in May, dropped to fifth place in July with 10,000+ comments.

?In the July report we see noticeably lower sentiment across several categories, likely a result of fading enthusiasm about June?s big E3 Conference announcements. However, several games and products continue to generate significant comment volume and those will be the ones to watch over the next several months,? said Michelle Mathis, GameVoice Product Manager.

Behind the GameVoice report is the OpenMic? GameVoice social media analytics application that, unlike other solutions, accurately measures true sentiment and extracts meaningful insights from consumer generated text within online video game communities. GameVoice reports are the product of OpenMic GameVoice applying unmatched artificial intelligence capabilities and a text analytics engine that ?reads? comments and is able to competently determine accurate results and insights suited for marketers, publishers, developers, and retailers in the industry. These insights, in turn, allow industry professional s to better understand the needs and wants of consumers, make product improvements, and offer better customer service.

GameVoice Solutions

GameVoice Report. The new report is approximately 30 pages in length summarizing social media conversation from millions of comments compiled from video game forums and message boards. The GameVoice Report is available at the introductory subscription rate of $ 999 (US) per quarter.

GameVoice Interactive. Introduced in August 2010, Overtone?s first interactive offering gives customers access to the GameVoice system, training and the GameVoice report. Users can log in to the system and generate custom insights on any topic GameVoice covers, including games, genres, consoles, publishers and retailers.

GameVoice Interactive is now available to qualified industry professionals for a free seven day trial.

The solution starts at $ 4,599 (US) per quarter and includes initial training (webinar and personalized assistance). Price stated is for a single user.

GameVoice Interactive Plus. Overtone?s premium solution, GameVoice Interactive Plus includes the standard GameVoice Interactive package with the added benefit of consulting time with a GameVoice analyst. Consulting time ranges from 24 to 96 hours per quarter. The solution starts at $ 9,279 (US) per quarter with 24 hours of consulting time. Price stated is for a single user.

For more information about the GameVoice suite of solutions, please go to http://gamevoice.openmic.com

Overtone, Inc.

Overtone, Inc. provides an advanced customer listening solution that out performs simple social media monitoring for many of the world?s leading consumer brand companies including Microsoft, Yahoo!, and Continental Airlines. Overtone?s OpenMic delivers meaningful customer insights from unstructured customer-generated content enabling strategic decisions and intelligent action. Overtone is funded by top-tier venture capital firms Dolphin Equity Partners and ABS Ventures. For more information, visit http://www.overtone.com


Overtone and OpenMic are registered trademarks of Overtone, Inc. GameVoice is a trademark of Overtone, Inc. All other company names and product names are properties of their respective owners.

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